Quote:
|
Originally Posted by Rob C
Fair enough on your first points
The only area here that that ignores is the word "discount" ntl have used. How do we know, ass the customer, what the full price of processing payments actually is? However I find it difficult to beleive that ntl were, up until recently taking a £2.00 loss on every non DD customer, that surely would have been unsustainable?
|
Hi Rob,
Regarding the matter of "any discount...." I think, since there is no mention of a specific discount being afforded to customers for paying by DD in the T&Cs, that it's safe to assume that they are referring to discounts for services that customers may have negotiated. Either that or NTL are trying to suggest that by paying by DD they are, in effect, affording you a discount of £4.00 - and that simply isn't true as the £4.00 is allegedly the cost of processing payments - not for services which they provide under the contract. NTL's customers are not responsible for their business overheads. In the real world businesses factor for overheads by offsetting operational profits against operational costs.
Either way, discounts negotiated or agreed between ntl & a customer are outside the remit of the original contract / T&Cs subscribed to. As such any threat of a withdrawl of same would constitute an unfair term.
Quote:
|
Originally Posted by Rob C
Whilst the £10.00 late payment fee sounds high, na dthe £4.00 non DD does too, if you set the DD one off against the late one, for the extra processing involvedment, it makes the DD one look cheap
|
Yes, but it dosn't make the £10.00 charge any more legal - nor does it explain a 100% increase in the cost of processing non DD payments.