Fair enough on your first points
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Originally Posted by Mr Angry
In reality it's not that hard to dispute. A claimant would only have to ask them to prove / show which element of their non DD payment processes increased by 100%. Did, for example, any NTL employee wages rise 100% at June 1st? No. So their administrative costs from a manpower resource perspective certainly don't warrant it.
The devil is in the detail.
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The only area here that that ignores is the word "discount" ntl have used. How do we know, ass the customer, what the full price of processing payments actually is? However I find it difficult to beleive that ntl were, up until recently taking a £2.00 loss on every non DD customer, that surely would have been unsustainable?
Whilst the £10.00 late payment fee sounds high, na dthe £4.00 non DD does too, if you set the DD one off against the late one, for the extra processing involvedment, it makes the DD one look cheap