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jrift · 27-07-2006, 14:56

I agree with your observations about the quality of NTL's internet. The only reason that I've stayed with them for so long is that the connection has been very fast (over 2 meg at times) and reliable. The rest of my family use DSL, and they often complain about dropped connections.

I notice on their hold message that they keep banging on about improving customer service over the next few months, which is a bit rich as their essentially saying "We know we're crap but not for long". Hopefully, the forthcoming merger with telewest will actually make a noticable difference.

I think the main problem with their current admin setup is that there doesn't seem to be any individuals there with the ability to administer every detail of an account. This means that every action has to rely on inter-department communication.

27-07-2006, 14:56	#11
jrift Inactive Join Date: Jul 2006 Location: Dorset Age: 54 Services: Sky TV NTL internet Posts: 3	Re: NTL despair I agree with your observations about the quality of NTL's internet. The only reason that I've stayed with them for so long is that the connection has been very fast (over 2 meg at times) and reliable. The rest of my family use DSL, and they often complain about dropped connections. I notice on their hold message that they keep banging on about improving customer service over the next few months, which is a bit rich as their essentially saying "We know we're crap but not for long". Hopefully, the forthcoming merger with telewest will actually make a noticable difference. I think the main problem with their current admin setup is that there doesn't seem to be any individuals there with the ability to administer every detail of an account. This means that every action has to rely on inter-department communication.