to the forum, jrift... unfortunately your story isn't unheard of. Although I've had very few problems with the infrastructure side of NTL, their administration side have been awful.
My problems primarily involved being billed for an old address and a new address for 12 months before they eventually sorted it (after having umpteen phone calls - luckily still freephone at the time - and having them disconnect the new address instead of the old address on several occaisions
)
I ended up ditching them for DTV and phone, but I've kept them for broadband, as I can count the number of times it has failed on the fingers of one hand.
It is such a shame that they are letting themselves down like this time and time again. For broadband, there's no contest between cable and DSL imo, so NTL should be wiping the floor with BT and DSL ISPs... but their admin teams really let the side down.