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Re: NTL despair
My story:
I had ntl internet, phone and tv for quite a few years (since the days of analogue tv and ntl dial-up). We got upgraded to digital with broadband and all was ok until it was time for a speed upgrade, which required the installation of a new set-top box or cable modem. The engineers failed to show up three times in a row, then when one did finally arrive, he hadn't brought the kit with him. The next call to ntl was to cancel the service. While waiting out the notice period, Sky was installed. I then received a call from their retentions department who made an offer of £12.50 per month for uncapped 2 meg internet. Suprisingly, the switch out from our set-top box to a cable modem went smoothly (or so I thought). Since then, we have been receiving bills for the full 2 meg price of £24.99. No amount of calling has been able to get this sorted yet.
Over the last week, a different issue has hit my account. I was going to move house, and left a moving date. However, the move fell through so we contacted NTL to cancel the move both on the phone and on their customer feedback form. Despite this, my phone and internet were cut off on the scheduled date. A week's worth of calling their various departments, which has often involved being on hold for 45 minutes on a mobile phone, has not been able to get the services switched back on. On at least three occasions NTL have promised to call back, but you all know their record on that...
I very much regret allowing their retentions department to talk me in to staying with them. I will be cancelling their services as soon as I can get a BT line in, and I strongly encourage all NTL customers to do the same even if they haven't had problems yet. It'll only be a matter of time before you do.
Sorry for the long winded post.
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