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Originally Posted by Florence
Don't expect to stay online now its at least 72 hours to get an engineer to your home to sort out your fault.... Used to be within 24hours..
Wonder who is to blame for all the loss of staff..
Flame me if you like I have been with NTL since they took over and cable before that.
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Speak for yourself there on the two occasions I required an engineer, once for telephony, it was 4 and 5 working days respectively.
You claiming at least 72 hours is inaccurate you were quoted 72 hours one time, be fair, next time you contact them it could be lower.
You were lucky previous times there were service techs available, this time you weren't, could be a lack of service techs or could be they are very busy. These guys shouldn't be confused with network engineers that are getting the axe even though a lot of them are abused for service tech duty at times.
Either way for a lot of us 72 hours isn't uncommon, especially on a non-priority service like broadband.
This is at least the 3rd post you've put on this matter as well, at least two of those in threads with nothing to do with it.
Think we get the point already and climbing on your soap box in irrelevant threads doesn't improve the speed of response.
---------- Post added at 11:01 ---------- Previous post was at 10:59 ----------
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Originally Posted by unlimited
No they don't have tons more bandwidth and because NTL have no balls and give out stupid retention deals to anyone that asks "NTL's own fault" they soon will have not enough engineers to do any upgrades anyway ?.
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The upgrades will be outsourced, followed by an outsourcing of all Internet traffic, it will as of then all go via India.
