[idi banashapan]

stick to your guns and be adamant you want to leave. i think most people accept the first thing they offer. keep saying no until you get a really REALLY good deal. If you don't get the deal you want to hear, just tell them they will need to make it a really good deal for you to stay, then just go quiet. the silence puts the ball in their court and they will keep going until you respond well to what they are saying. use a bit of psychology and you can get some awesome deals anywhere, even in the highstreet. the trick is to truely stay silent. works better if you are looking at someone as they know ytou are still there!!! just ask for their best offer and stare at them. if they offer you something not quite on the mark, keep quiet and keep staring. you watch them drop their price!!! seriously, it works!! be confident in what you are saying to them.

at the end of the day, they must realise that the competitor you are looking to go to is offering something they are not, otherwise they would not offer 'deals'. make the most of their own shortcomings.