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Originally Posted by Ayres Rock
I have contacted NTL just now and spoke to a nice guy. he quickly found that i had been double billed and informed me that this would be credited on my next bill. This hopefully will be the end of this issue for me
Thanks for the help.
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I hope you're getting compensation for the bank charges too!
Be warned - a similar thing happened to me (following a deal with retentions) where I was being charged for the continuation of my 1MB service at 17.99 and my "deal" 12.50 for 2MB (as was).
When I complained, NTL cancelled the 1MB charge, and this caused the broadband service to be decomissioned (although CS assured me that 2MB was enabled on my account). After being bounced between support and CS for a couple of hours it was ascertained that what I needed was for CS to send a refresh to my box. Once that was done, I had to reprovision and all was fine.