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Originally Posted by Neil
As long as you commit those customers to a new contact too, then yes-it is an excellent idea.
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Absolutely, If NTL offered me 1 free month at the end of a 12 month contract as a carrot to sign for another 12 months the chances are i'd take it up. Yes i'd consider my options once a year but i wouldnt consider my options everytime a new offering or price change came on the market from a competitor.
The trouble is the retentions unit at NTL are too reactive.