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Originally Posted by TheNorm
Wouldn't it make better business sense to offer discounts to loyal customers to stop them leaving (as said in post #28)? This must be cheaper than getting new customers, surely.
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isnt that what there doing? ive been with ntl for years.I get 10 meg for less than 17.99
I get a good discount on the 24/7 call package so there keeping me by looking after me. New customers should get a good deal lets face it we are in a competitive world no one is going to pay more than they need too