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Originally Posted by TheNorm
Wouldn't it make better business sense to offer discounts to loyal customers to stop them leaving (as said previously)? This must be cheaper than getting new customers, surely.
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As long as you commit those customers to a new contact too, then yes-it is an excellent idea.
As I've said before, you don't get a mobile phone upgrade without comitting for afurther 12 or 18 months, why can't/don't ntl do the same?