hmm... might try this tomorrow
for the record, my parent has been a customer since 1996, not once has NTL offered us a discount, we have been with sky a few years less and last year (or was it the year before ?) they rang up and offered a discount on their sports packages or movies, went for sports, we have had sports since then after the offer ended, so infact sky make more money off us, and look set to do so with their broadband.
if it wasent for me (i made the decisons based on the cost and information provided) we would not have sky or ntl!
there is no such thing as customer loyalty for compaines its not about how long you are with them, its about whether they will loose your existing custom, some bother others dont, so why should we not squeeze any company out of some discounts ?
it seems alot of utility compaines dont offer existing customers discounts, yet are signing new ones up with some excellent deals.