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Originally Posted by Cobbydaler
I've tried 3 polite letters to FD with no joy...
They just quote standard T&C back & refer you to the FSO.
Time for the legal action route I think....
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Update on my claim - sent of my first letter, asking nicely with no quoting and acts etc... Got it all back in full! Yay!
I was only claiming 560 quid, so I'm not sure whether that was too small a claim to bother them too much - is your claim larger?