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Originally Posted by Paul
Because NTL seem to think that customers should pay in more ways than one for problems with their service? I think it's out of order but unless someone tells NTL that they cannot charge unless they can keep the queues to below 2-3 minutes then I cannot see NTL changing anything.
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to be honest i think most major compaines are now resorting to charge customers for calls, sky do, BT dont, NTL do....... CS should be free, so should faults (tv telephone), technical support i can forgive them for charging, but it should be capped, say 4p per minute for a maximum of 10-15 mins, after that they pickup the bill.
i think thats fair.