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anyone claiming on their insurance with Orange might also be surprised to find a 15 quid “administration” charge being levied to handle their claim. This is waived for the first 6 months, and is mentioned in the insurance small print, but is still catching many customers out.
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How can it catch people out. It's the first thing CS told me when I got my new handset 8 months ago, which is why I cancelled it and got my own insurance