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jamesthomson123 · 23-07-2006, 02:26

Had great problems with Pace box, tried to get replacement with Samsung. Told had to upgrade service to get box, but retentions offered me a credit of ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£15pm for 12 months. Got it for 2 Bills but not next, phoned retentions again after 40 min wait. Person had left NTL but she could not understand credit but said she would put it back but would only work from next month. Do you think the credit will continue or will i be contacting them in 2 months with no credit again.No expination of why credit stopped?

23-07-2006, 02:26	#100
jamesthomson123 Inactive Join Date: Jul 2006 Location: Brighton Services: NTL Film plus Family Pack BB 1mb, FreeSat, Freeview Posts: 1	Re: ntl complaints procedures. Had great problems with Pace box, tried to get replacement with Samsung. Told had to upgrade service to get box, but retentions offered me a credit of ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£15pm for 12 months. Got it for 2 Bills but not next, phoned retentions again after 40 min wait. Person had left NTL but she could not understand credit but said she would put it back but would only work from next month. Do you think the credit will continue or will i be contacting them in 2 months with no credit again.No expination of why credit stopped?