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Old 22-07-2006, 19:55   #99
joblej
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Join Date: Jul 2006
Posts: 2
joblej is an unknown quantity at this point
Re: ntl complaints procedures.

Help Moved house recently. Move my telephone line and broadband, and then added cable TV. I have spent the last 4 weeks with "customer services". Broad bandspeed are very poor for a 10Mb line. I cant dial mobile numbers from my phone line. I have wasted a good week with customer services, and broad band technical help. My problem has been "escalated" numerous times with the promise of a callback frrom "supervisors." When this does occur they seem to be clueless as to what is going on. There is memo after memo on my account, but still no can help resolve matters. To top it all off, I get the bill, and its in the 100s???? I am starting to pull my hair out at this stage many thanks
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