Yeah - don't touch Empire with a bargepole either - they wanted to REPAIR a brand new mini disc player I bought from them - I had to argue my case for a refund - only took 2 weeks because it had to be 'authorised'. They have never heard of the 'sale of goods act'!!
They also tried to charge me for repairs to my daughter's mini disc player - when it was only 6 months old.
To Empire i say