Quote:
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Originally Posted by Rik
This looks like a job for James Henry 
If its any help, here is my modem log from a few weeks ago.
My connection works fine.
First Time Last Time Counts Level ID Text
Fri Jul 07 19:30:55 2006 Fri Jul 07 19:30:55 2006 1 Warning(5) 68010300 DHCP RENEW WARNING - Field invalid in response ...
... Time Not Established Time Not Established 1 Critical(3) 82000200 No Ranging Response received - T3 time-out
The one thing that is really annoying now is how all these people that ring tech support seem to get fobbed off with the same old "it must be your computer, clogged up with adware and viruses".
Is this a standard response from Tech Support?
Are they told to just say this automatically, thankfully my connection is fine, but i will certainly loose my rag if i get spoonfed this rubbish when I call Tech Support one day (hopefully wont have to ) |
It seems the way the indian tech support seem to operate in my experience. They then move onto what's next, but don't seem to be able to grasp that the problem maybe something to do with the modem or NTL. Obviously I appreciate that they have to eliminate user intervention, but to do the same things over and over and over again, just isn't on.
Anyway, here's the update, I spent lastnight on the phone to NTL tech in india, got nowhere as usual. They determined it was my router to blame, despite my assuring them I had had a friend remove the cable then follow the instructions given to me by the other NTL Tech Support person ie: remove power from cable modem and power from router, plug cable modem back into computer, wait 5 minutes (we waited 10 minutes) plug cable modem back in, wait for lights to show, turn on computer - do speed test. Nothing had changed, remove cable from computer, plug back into router etc etc. What they didn't tell me earlier yesterday, is that I was to do all this whilst on the phone to 'tech support'! So a wasted effort then.
Called earlier this evening, managed to get through to UK NTL Tech Support, totally different. I explained what had happened thus far, explained I was dissabled had to wait for an able bodied friend to disconnect the router\modem etc. The person I spoke too advised my friend of various things to do, then made an appointment for an engineer to visit... not quite what I was hoping for, especially considering I have put up with this situation for 5 weeks, which will be 6 weeks by the time the engineer gets to see me sometime next week. But much better than facing another useless and tiresome call to NTL india.
So fingers crossed it will get sorted next week. If it doesn't, then it's time to start looking for other providers. As I can't be bothered anymore, they've warn me out!
Thanks for posting your modem log, it almost looks the same as mine, whether that's a good thing or a bad thing remains to be seen
If it's worth anything to anyone, here is the information gleamed from my NTL 250 cable modem:
Quote:
Cable Modem Status:
Item Status Comments
Acquire a Downstream Channel 402750000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
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Downstream:
Downstream Lock : Locked
Downstream Channel Id : 3
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -8.0 dBmV
Downstream SNR : 37.5 dB
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Upstream:
Upstream Lock : Locked
Upstream Channel ID : 3
Upstream Frequency : 28800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 40.0 dBmV
Upstream Mini-Slot Size :
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Cable Modem Operation Configuration:
Network Access : Allowed
Maximum Downstream Data Rate : 10240000
Maximum Upstream Data Rate : 512000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
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Anyone have any idea what's happening, or am I resigned to waiting another week before someone from NTL can be bothered to solve the problem?