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Originally Posted by Rob C
Prolonged outage of service is not good. Phone faults and don't just accept the prerecorded announcements. Speak to an actual person and get them to personally confirm that there is a network fault and when it will be resolved, or alternatively that there is something wrong with your specific service that requires someone to investigate further. And if service has been out for so long, ask for confirmation that you will be credited for the outage period.
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Thanks - I've spoken to someone every day this week, each time it'll be fixed "today" at some time. Today was a little more useful - a fault has been raised and an engineer sent out (Tuesday is the first appointment, though) - although no doubt everything will be working then.
I was told they aren't allowed to know what the cause of a fault is, although he did hint that road-side boxes had been overheating. I'm not convinced about this as twice I've lost signal at around 11pm, when they're going to be at their coolest.
Ho humm!