For all of the NTL/TW faults and problems posted, it's nice to see something positive. You might get bounced around departments but you will eventually get something sorted with NTL TW as you are only ever dealing with one company so they can't point the finger of suspicion at someone else.
I remember my parents porting their number from NTL to BT a couple of years back - most entertaining
. Being the cautious souls they are, they had a weeks over lap on the two lines - which of course meant that no call to their number would terminate to BT until the NTL account was closed and done. However nobody (my parents kicked up quite a stink and managed to get it escalated fairly high even in just a week) in BT could work out why my parents could make calls on their BT line but not receive them during that week
. All they'd say was "Well our line checks show the line is working. It must be something in your house."
(I did tell my parents what the problem was when I spoke to them on day 2 of the week but they thought it would be more entertaining to see if BT could work it and take the months free line rental for each day the line wasn't working properly
)