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Originally Posted by Rob C
 to Cable Forum
What did you have, TV, broadband, phone?
What package offer did you not want?
You say ntl have ignored your emails and not returned phone calls. What were you wanting them to do?
Lot's of information missing from your post really.
You have cancelled your direct debit, presumably as a prelude to cancellation of all your services. Have you told ntl you are cancelling your account, if so how. Do you think ntl realised that you have told them. If you have any doubts over that write by recorded delivery to the address on your bill and confirm you are giving 30 days notice. Otherwise the account will remain open and continue to clock up fees which they will pursue causing you much much aggration. |
I have broadband and telephone with Ntl
the upgrade from 1mg to 2mg was not required as no noticable difference was experienced and therefore i asked them to remove the free offer of one month, this was not done and was charged. I had sent 2 x mails and initially 3 x telephone calls the last one was the worst case of customer service. On explaining the situation i was informed that i would have to pay the bill, the fact that i had already made 2 telephone calls to cancel the extra speed and cost upgrade, during the second call the service was also requested to be cancelled as they could not offer close to that of the competition. This was put into action and pending disconnection 6th August. After being continually ignored and spoken over during this last call, i informed the lady that i would infact not pay the incorrect bill, but would pay the normal agreed price which had also been incorrectly removed. I also informed her that as i was being ignored and told i would have to pay, i then said i would be cancelling the direct debit and would happily pay the final correct bill once recieved, this was also put into writing and emailed to 2 x different ntl contacts, then a further teleohone call was made, only to be informed that a resonse would be pending within 24hrs (none was sent). Tried again today, was informed systems down, tried again later waited on hold 25 minuites (typicial of Ntl) before hanging up.
To summarise, all i wanted was a competive deal on the broadband for which Pipex and Talk talk were offering amongst others. Also for the bill to be corrected and the original agreed deal. To much for Ntl i guess. I did get a respose today in the form of a letter asking me to contact them with new direct debit details.