Cable Forum - View Single Post

MovedGoalPosts · 17-07-2006, 20:35

Most of the time they will accept cancellation by phone. The problem is you don't know for sure that the CS bod actually set up the cancellation on the date you requested, you only find that out when (if) the service is cut off, and if they don't cancel when you expected it to you then go through a load off hassle.

The ntl ts & cs say cancellation is to be by 30 days written notice. Do it that way and you have proof of what should happen.

17-07-2006, 20:35	#4
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 61 Posts: 15,868	Re: NTL despair Most of the time they will accept cancellation by phone. The problem is you don't know for sure that the CS bod actually set up the cancellation on the date you requested, you only find that out when (if) the service is cut off, and if they don't cancel when you expected it to you then go through a load off hassle. The ntl ts & cs say cancellation is to be by 30 days written notice. Do it that way and you have proof of what should happen.