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Originally Posted by Nothanks
I haven't finished with the elongated complaints procedure so I'd best not get too carried away but If I stole 20 quid off them and didn't pay it back for 21 days (i hope) I am sure I would be in very serious trouble.
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Don't expect anything from them in your favour. After giving the guys on here more than 2 weeks to look into it, and having heard NOTHING, I shall be taking the legal action route too... NTL could have made things so much easier if they'd just bloody cancelled my account when I asked last september, and also taken note when I cancelled my direct debit and kept phoning them to find out what the f**king hell they were playing at. ..and now even their tech support is fobbing me off. A different person answering each email theyve sent me, each obviously paying NO attention to any previous emails... how they get away with this s**t I'll never know.
I have quite simply had enough of them.