[del855]

I have been an ntl customer for years, not for much longer. I had an error due to ntl not cancelling an offer that i didnt want, and cancelled. On trying to resolve, i may well have spoken to an unborn baby, it may well have achieved a result and stood a better chance to get resolved. The whole ntl error has led me to write in emailing 2 different departments (both ignored) i telephoned to be informed i would get a response within 24 hrs, never did. I have now as informed cancelled my long standing direct debit and am awaiting termination of ntl service in the next few weeks. Obviously not that bothered with their customers and also finding other offers appear to be better than ntl. Will be looking harder in the very near future, likely to go to Talk Talk or maybe even Pipex, both offering high speed 8mg at much better deals than my existing 1mg. Phone will follow termination in the future also. Shame Ntl has no one that is bothered, what a force they could be with staff and a system thats shows a little care. This coupled with other problems including a £7.00 charge to be informed ntl has a problem, has fueled me to look elsewhere.