[Nothanks]

Wow what a string of complaints. Mostly familiar except that I don't have an account wth them.

NTL Bless em have taken money from my account, and I havent even signed a direct debit authorisation for them to do so !! In fact I made a point of not doing so when the local rep demanded I sign the forms before he could send me any pricing and package info. Oops i thought, Ive just signed a contract, best I cancel right away and wait for the info I requested.

My amusement with their subsequent months of incompetence (which would have been a credit to their over efficiency had their different departments talked to each other) has now been tempered by this final (I hope) straw. I believe that is Illegal. How did they manage to do that ? I haven't finished with the elongated complaints procedure so I'd best not get too carried away but If I stole 20 quid off them and didn't pay it back for 21 days (i hope) I am sure I would be in very serious trouble.