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Originally Posted by s1lv3r
ok... hopefully we're getting to the light at the end of the preverbial tunnel.
mr. S was very helpful and apologetic, i was pleasantly surprised NOT to be palmed off to yet another department with a whole new call queue.. he promised to sort it out... and .. it looks like he has 
my wife got a message (i gave her mobile as the point of contact) even before i could email her to tell her to be expecting a call..
still not impressed if this is how i have to go about getting things done in future though |
I'd agree, but this is usually the last resort. I could've suggested this before ... but you have to give them the chance to sort it out via the normal channels first.
In this case it didn't work, but hopefully you'll be sorted now. Best of luck.
