[rajravat]

ive been having problems with my ntl broadband ever since they upgraded it to 4mbit, i cant receive faster speeds than say 200k, sometimes faster, its like im getting extremely high packet loss, if i download something itll go at 20kb, then 10, then 5 then 0 and upto 10 again and keep on doing that.

yday i was getting the full 4mbit and everything was workign fne (for the first time in 2 weeks) i checked my modem power levels and it was as so:

Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
Downstream Receive Power Level : 4.74 dBmv
Downstream SNR : 23.46 dB
Upstream Transmit Power Level : 44.50 dBmv


Network Access : Enabled
Maximum Downstream Data Rate : 4096000 bps
Maximum Upstream Data Rate : 400000 bps
Maximum Number of CPEs : 1
Software Upgrade File Name : ntlhm100_ntl0001.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : completeFromProvisioning


this morning my connection is buggered again, checking the power levels..

Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem
Downstream Receive Power Level : -0.57 dBmv
Downstream SNR : 28.36 dB
Upstream Transmit Power Level : 40.25 dBmv


pretty concerning download receive power level......do you think this is what is causng my problems? if i ring ntl how would i go about telling them my power levels on the modem arent right? or will they just send out an engineer?


thanks