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Originally Posted by Pod2
So, to try and help speed this up, I'd like to email photo's of the box to ntl to prove I'm not missing anything obvious.
Can anyone give me an email address that will work please?
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You can post images to the forum itself, not sure how though, Im sure someone will be able to tell you how soon enough. and sending it to 2nd level if the box is not even on the account will be of no help at all. More than likely a case of the agent you spoke to didn't have a clue to be honest