Quote:
|
Originally Posted by KraGorn
Are these appearing on your statements? If so, I fail to see how you can have overlooked them for so long.
Statements are provided to help spot things going wrong, if anyone chooses not to check then I don't see they have much cause to complain about problems getting reimbursement so long after the fact.
|
They do appear on my bank statements and I did overlook these payments. I do check my statements, but I only look for suspect transactions and normally glance over regular DD's. In this case NTL correctly started charging for 3 months before they sneakily put in the additional DD.
But for whatever reasons the money is still mine and should be repaid to me in reasonable time after I have notified them of the error. They have not done this and have tried every way to delay this (even lying that their system does not show records of all payments).
Wouldn't it be just a simple process? Maybe printout the account ledger. See that there is an overpayment for the rogue account and reverse the DD. Maybe get a manager to sign something? Why should there be problems? Or do they have a cashflow problem?