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Mr Angry · 14-07-2006, 00:43

With all due respect I think it's a better idea to go the county court route.

Whilst this forum has some good contacts (and results) from NTL it is quite evident that until such time as this type of ineptitude is a matter of public record that the same shambolic behaviour on their part will simply repeat itself.

NTL need to realize that they have a legal obligation to their customers and that the ocassional addressing of same via this forum does not consitute them meeting that obligation.

I respect the hard work that the admin / mods do on this forum in conjunction with their contacts at NTL but there comes a time when one has to realize that repetitious posts of this nature are clear evidence that lessons are not being learned.

Confining this type of issue to a resolution at a "contact" level, whilst satisfactory for one user of this forum, is simply allowing the issue to perpetuate itself across the gamut of NTL's customer base.

Is it not better that a precedent under consumer law is established whereby NTL, at the highest echelons, have to sit up and take note?

Thoughts?

14-07-2006, 00:43	#34
Mr Angry Inactive Join Date: Jan 2006 Location: Belfast Posts: 4,785	Re: NTL Illegal Direct Debit With all due respect I think it's a better idea to go the county court route. Whilst this forum has some good contacts (and results) from NTL it is quite evident that until such time as this type of ineptitude is a matter of public record that the same shambolic behaviour on their part will simply repeat itself. NTL need to realize that they have a legal obligation to their customers and that the ocassional addressing of same via this forum does not consitute them meeting that obligation. I respect the hard work that the admin / mods do on this forum in conjunction with their contacts at NTL but there comes a time when one has to realize that repetitious posts of this nature are clear evidence that lessons are not being learned. Confining this type of issue to a resolution at a "contact" level, whilst satisfactory for one user of this forum, is simply allowing the issue to perpetuate itself across the gamut of NTL's customer base. Is it not better that a precedent under consumer law is established whereby NTL, at the highest echelons, have to sit up and take note? Thoughts?