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Old 10-11-2003, 10:40   #27
chambece
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Join Date: Jun 2003
Location: Nottingham
Posts: 295
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Re: NTL Customer Services: Your personal experience

I've had no problems with them really - a few problems setting up a direct debit that still isn't resolved, but they've always been helpful and curteous.

I have had a cople of problems with the TV, occasionally it locks up, and just says STOP on it, without any particular reason, but a reboot cures it and it doesn;t happen every day. I've only had to get a engineer out once, when the return path wasn't enabled for the STB or something, but I can't remember why that actually was - I don't think interactive was working or something, but we don't use that now

However, on the few occasions I've had to ring CM/BB broadband support, the service hasn't been as good, but that's because there's been problems! I don't usually ring them too often - I find out stuff on here and .com, but I suppose that's the nature of tech support! It's usally been sorted, well appart from DNS and email probs, but there you go....

And I don't work for NTL....
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