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luvclub · 13-07-2006, 22:59

foreverwar, I know I should check my bank statements more carefully, but hey I overlooked it sorry! When I did notice it in a particular month I had always mistakenly thought the double payment was due to a DD being early/late therefore it showing up twice in a month because one DD was at the beginning and the other at the end of the month.

Though I don't think it should be considered my DUTY to check my statements more carefully. It may indeed be for my own good but not necessarily my duty. In this case NTL are not mistakenly double-charging me for one service. They are charging me for 2 separate services (ie 2 DD's at different ends of the month and 2 account numbers). Did I sign a contract for the second service? Did they provide a second service? Did they issue any invoices for either service? Did I authorise a DD? It is NO for all these. So if that is not fraudulent, then i do not know what is. Why should I have to look out for such behaviour from a big company such as NTL?

As for your other quote, that was not by me. I have always been quite cool about it and have not libelled them. In return I have been told to hang up and get back in the queue and wait again or they would do it for me.

I think some of you are mistaking my posts for the topic starter. I'm sorry for hijacking his thread. Marge did help me to confirm the amount owed, but I can't seem to get any headway with NTL or my bank.

13-07-2006, 22:59	#33
luvclub Inactive Join Date: May 2005 Posts: 48	Re: NTL Illegal Direct Debit foreverwar, I know I should check my bank statements more carefully, but hey I overlooked it sorry! When I did notice it in a particular month I had always mistakenly thought the double payment was due to a DD being early/late therefore it showing up twice in a month because one DD was at the beginning and the other at the end of the month. Though I don't think it should be considered my DUTY to check my statements more carefully. It may indeed be for my own good but not necessarily my duty. In this case NTL are not mistakenly double-charging me for one service. They are charging me for 2 separate services (ie 2 DD's at different ends of the month and 2 account numbers). Did I sign a contract for the second service? Did they provide a second service? Did they issue any invoices for either service? Did I authorise a DD? It is NO for all these. So if that is not fraudulent, then i do not know what is. Why should I have to look out for such behaviour from a big company such as NTL? As for your other quote, that was not by me. I have always been quite cool about it and have not libelled them. In return I have been told to hang up and get back in the queue and wait again or they would do it for me. I think some of you are mistaking my posts for the topic starter. I'm sorry for hijacking his thread. Marge did help me to confirm the amount owed, but I can't seem to get any headway with NTL or my bank.