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luvclub · 13-07-2006, 20:00

Update on my DD overcharging.

Per Marge's behind the scenes investigations I have made 40 additional DD's sincee Mar'03 totalling ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£1013.7 6. I have checked this against my the bank statements that I have and seems about right.

I have since tried calling NTL, but was just given the same line again, that they could only see a limited number of receipts (which Marge has confirmed is a lie) and that all they could do is suggest that I file an indemnity claim with my bank.

After I mentioned that I knew there was a way for them to see archived DD payments she paused for a while and then just repeated the indemnity claim line. When I said I wanted to speak to a manager she said they would just tell me the same thing, but they would get one to contact me. This did not happen.

Reluctantly I wasted my Sat morning by going down to Abbey (my bank). The guy there as helpful, but could not help me directly. He put me through to their indian telephone banking. Spent an hour trying to convince them I had good reason to cancel the DD's. Was told that they only have records to Oct'04 (only around half) and could only file a claim on those. Got put on hold and then got cut off.

The Abbey guy was quite ****ed off by this Indian call centre and says it happens a lot and tried to get me a UK call centre. It did not happen. He told me that he'll speak to the manager and she'll get back to me this Monday.

Got a call from the Abbey manager on Monday who told me to call the call centre to confirm the cancellaion. She said she has already given them all the details. Called the Abbey call centre and was told they could only claim DD's from Oct'04 again unless I order hard copies of statements and send them to the bank! Finally agreed on cancelling the DD's from Oct'04. Got cut off while on hold.

Now I'm really annoyed.

This has wasted me plenty of time and NTL have given me the run around pretending that they cannot do anything about their taking DD payments fraudulently from my account and not having a record of it.

Should I take this further by taking this to small claims court for the payments as well as loss of interest and time?

13-07-2006, 20:00	#28
luvclub Inactive Join Date: May 2005 Posts: 48	Re: NTL Illegal Direct Debit Update on my DD overcharging. Per Marge's behind the scenes investigations I have made 40 additional DD's sincee Mar'03 totalling ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£1013.7 6. I have checked this against my the bank statements that I have and seems about right. I have since tried calling NTL, but was just given the same line again, that they could only see a limited number of receipts (which Marge has confirmed is a lie) and that all they could do is suggest that I file an indemnity claim with my bank. After I mentioned that I knew there was a way for them to see archived DD payments she paused for a while and then just repeated the indemnity claim line. When I said I wanted to speak to a manager she said they would just tell me the same thing, but they would get one to contact me. This did not happen. Reluctantly I wasted my Sat morning by going down to Abbey (my bank). The guy there as helpful, but could not help me directly. He put me through to their indian telephone banking. Spent an hour trying to convince them I had good reason to cancel the DD's. Was told that they only have records to Oct'04 (only around half) and could only file a claim on those. Got put on hold and then got cut off. The Abbey guy was quite ****ed off by this Indian call centre and says it happens a lot and tried to get me a UK call centre. It did not happen. He told me that he'll speak to the manager and she'll get back to me this Monday. Got a call from the Abbey manager on Monday who told me to call the call centre to confirm the cancellaion. She said she has already given them all the details. Called the Abbey call centre and was told they could only claim DD's from Oct'04 again unless I order hard copies of statements and send them to the bank! Finally agreed on cancelling the DD's from Oct'04. Got cut off while on hold. Now I'm really annoyed. This has wasted me plenty of time and NTL have given me the run around pretending that they cannot do anything about their taking DD payments fraudulently from my account and not having a record of it. Should I take this further by taking this to small claims court for the payments as well as loss of interest and time?