Cable Forum - View Single Post - My NTL Customer Experience Diary... the story so far

Doofy · 13-07-2006, 11:59

Much the same problem here after i moved address literally 2 mins walk got billed in arrears again for moving, phone and broadband disconnected for no apparent reason reconnected got charged for that one. With the charges in arrears for moving reconnection fees for there **** up ended up with a bill for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£192.00 which they insisted i paid, when i said no way promptly had my services suspended ended up paying the lot. Now i have given them my 30 days notice and they can stick it. I usually had no problems with NTL till recently when everything is a total **** up and CS, Tech support are absolutely sodding useless, still receiving bills for the old tenants which have now been passed to a collection agency despite myself, my wife pleading with NTL that they no longer live here never worked. How the hell they get away with treating paying customers like this is absolutlely beyond me it really is.......

13-07-2006, 11:59	#4
Doofy Inactive Join Date: Jan 2004 Posts: 411	Re: My NTL Customer Experience Diary... the story so far Much the same problem here after i moved address literally 2 mins walk got billed in arrears again for moving, phone and broadband disconnected for no apparent reason reconnected got charged for that one. With the charges in arrears for moving reconnection fees for there ** up ended up with a bill for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£192.00 which they insisted i paid, when i said no way promptly had my services suspended ended up paying the lot. Now i have given them my 30 days notice and they can stick it. I usually had no problems with NTL till recently when everything is a total ** up and CS, Tech support are absolutely sodding useless, still receiving bills for the old tenants which have now been passed to a collection agency despite myself, my wife pleading with NTL that they no longer live here never worked. How the hell they get away with treating paying customers like this is absolutlely beyond me it really is.......