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Originally Posted by Mr Angry
Well, it's not really an offer if you fall into any of the exempted criteria - ie some very considerable % of their existing customer base who have services beyond just the phone (I wasn't even aware that "phone only" was possible - but there you go).
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You can say the same of any service/credit provider
My credit card issuer is offering 0% on purchases for six months to new customers, but I'm not getting that deal.
If you didn;t know about having phone only, then that's not ntls problem really, is it?
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Interestingly NTL seem to have overlooked their own mission statement wherein they stated "ntl’s aim is to give those who subscribe to its services customer-focussed attention and a fair deal in the provision of quality communications" which is available here.
Consequently one could challenge how the exemptions referring to existing customers constitute "a fair deal in the provision of quality communications" when quite clearly they are being disadvantaged by having more than just the phone service.
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When did the offer start?
As for fair deals, ntl have to make money or there's no point. They don't make money on offering CATV alone, so they don't offer it. I can't see what's unfair about that?