Quote:
|
Originally Posted by towny
So, to sum up ... almost 78% of those who have voted so far say NTL CS is either no trouble or generally OK. I don't recognise any of the 'no trouble' names as overt NTL staff, while UDT and Orangebird actually agree on the '50/50' shot. Stranger things have happened, I s'pose.
So is NTL Customer Services actually somewhat better than we generally give it credit for?
|
Hi All,
I suppose a lot of us are having to go through a re-education process because of treatment we have had in the past,myself included.There is a definate improvement.I hope it continues.Both staff and customers were on a collision course that had to be reversed.I can remember times when I was actually baited into losing my temper.I don't fall for this any more.I have to say it is getting to be a differant experience when you ring with a problem.I think a few of us have been surprised that we are being answered a lot quicker than in previous times.I hope it continues both for the health of the staff who must have gone through hell at times as well as the customers.
Just a word about some of the staff who lost their jobs through no fault of their own.My heart goes out to you.I've been around a few years and have seen this situation happen in other companies.When resources have been taken down so far you just can't do your job as you would like and it is a terrible state of affairs to get into.The blame for this is at the very top.Of course there is nobody higher than they are to do anything about it.Hence the state ntl got into and they are not on their own in this.
I hope for the sake of staff and customers things are now on the up.
George.