Cable Forum - View Single Post - Speed Increases 1st June

smallethic · 13-07-2006, 09:31

Getting fed up with the fall in download speeds from 3.75MB initially after the upgrade to 2.4/2.5MB, I rang technical support and was told that the system was undergoing tests that should be completed by the end of the week when full speeds should restored. Not being wholely convinced I rang customer services the next day. They said they had not heard any such story, but did say that there had been many complaints from people who were only getting a fraction of the promised 4MB. She offered to downgrade me to 1MB, which I accepted. Better to receive what one pays for (however modest) than to pay for something that is simply not being delivered.

13-07-2006, 09:31	#1807
smallethic Inactive Join Date: Aug 2004 Posts: 78	Re: Speed Increases 1st June - 2meg to 4meg Getting fed up with the fall in download speeds from 3.75MB initially after the upgrade to 2.4/2.5MB, I rang technical support and was told that the system was undergoing tests that should be completed by the end of the week when full speeds should restored. Not being wholely convinced I rang customer services the next day. They said they had not heard any such story, but did say that there had been many complaints from people who were only getting a fraction of the promised 4MB. She offered to downgrade me to 1MB, which I accepted. Better to receive what one pays for (however modest) than to pay for something that is simply not being delivered.