:Welcome: WhyOhWhy to Cable Forum
You've certainly had the run around from ntl with that little lot
Cable Forum has contacts within ntl that can escalate these matters, which might help you to get a more positive resolution. If you want us to get them involved, please send me a PM with account name, account number, full address, daytime phone number and email for contact. If there are any other details you left off from your post, please supply them too.