only me

As I always say ntl is run by sales people who have not one technical bone in there body, they think as they can monitor the network remotely its ok to reduce the already overstretched network guys, but they do not understand that they are only monitoring the return path, also as there is no preventative maintenance getting done only "fire fighting" the network WILL fall over very soon, some cabs and muxes I have seen you can not close the door as they have not had a audit for years and splitters are now a common place in cabs, naughty installers, but that's not there fault.