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Originally Posted by Elliot Coad
Ok thanks Towny. That's confirmed what I thought too.  is there anything NTL can do for my connection if I get in contact with them or will I just have to wait until they relieve the pressure?
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Welcome to one of the big reasons this site exists!
If the cause of your problem is NTL over-selling your part of the broadband network, then you have all our sympathies and you can comfort yourself with the thought that you're in good company. A number of the members on here have complained about their broadband being below speed.
It would be worth your while contacting them just in case there is a technical issue they can do something about, but if it's just their lines running past capacity, you're going to have to wait until they decide to invest in more bandwidth. (or go for a different ISP

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