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pk1209 · 12-07-2006, 13:35

Hi everyone, NTL at it's best here.

I moved home 2 days ago, and engineers came yesterday to transfer all 3 services. I couldn't keep my phone number, so they assigned me a new one. I live at no 49 on my street, and it turns out that they've cut off the guy at no 32 and given me his phone number. I have called CS, faults and home movers and been shunted all over the place. I had to hang up one call after home movers said they were transferring me immediately to another department but left me on hold for 25 mins and I had to go into a meeting. After that I called CS and went back through to home movers after 40 mins on hold, then spoke to a guy, who said he'd look into it, and put me on hold. On hold for 5-10 mins when I got cut off.

I am absoluetly furious with NTL and their sheer ineptitude to do customer service with any kind of skill and intelligence. I know some NTL guys come on here, so if someone can point me the right direction without a 40 minute wait I'd be ever grateful.

I do have an email address for home movers, but something tells me that would be pointless... am I right?

Thanks all.

12-07-2006, 13:35	#1
pk1209 Inactive Join Date: Nov 2005 Location: Manchester Age: 45 Services: VM 20mb Broadband Free TV Pack National Unl. Phone Posts: 110	Can Anyone at NTL help! Hi everyone, NTL at it's best here. I moved home 2 days ago, and engineers came yesterday to transfer all 3 services. I couldn't keep my phone number, so they assigned me a new one. I live at no 49 on my street, and it turns out that they've cut off the guy at no 32 and given me his phone number. I have called CS, faults and home movers and been shunted all over the place. I had to hang up one call after home movers said they were transferring me immediately to another department but left me on hold for 25 mins and I had to go into a meeting. After that I called CS and went back through to home movers after 40 mins on hold, then spoke to a guy, who said he'd look into it, and put me on hold. On hold for 5-10 mins when I got cut off. I am absoluetly furious with NTL and their sheer ineptitude to do customer service with any kind of skill and intelligence. I know some NTL guys come on here, so if someone can point me the right direction without a 40 minute wait I'd be ever grateful. I do have an email address for home movers, but something tells me that would be pointless... am I right? Thanks all.