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**Hugh** · 12-07-2006, 08:47

I wonder if anyone can confirm/deny what NTL CS have told my chum.

He had a STB with TV and Broadband (has been a customer for years). He decided he wanted an extra STB, and has been given an extra STB and a Cable Modem.

When he tried to log in yesterday (after the CM was installed), he could not connect to t'interweb.

When he rang CS, he was told he needed to set up a new Broadband account with NTL (even though he already has one). Unfortunately, he has now set off to Australia for two weeks, so I am going round to his house to ring up CS and try and sort out this farrago - he spend over 8 hours ringing up NTL yesterday to sort this out, to no avail.

Any clarification from the wizards here would be most appreciated.

12-07-2006, 08:47	#1
Hugh laeva recumbens anguis Cable Forum Team Join Date: Jun 2006 Age: 68 Services: Premiere Collection Posts: 43,633	Changing from STB to Modem I wonder if anyone can confirm/deny what NTL CS have told my chum. He had a STB with TV and Broadband (has been a customer for years). He decided he wanted an extra STB, and has been given an extra STB and a Cable Modem. When he tried to log in yesterday (after the CM was installed), he could not connect to t'interweb. When he rang CS, he was told he needed to set up a new Broadband account with NTL (even though he already has one). Unfortunately, he has now set off to Australia for two weeks, so I am going round to his house to ring up CS and try and sort out this farrago - he spend over 8 hours ringing up NTL yesterday to sort this out, to no avail. Any clarification from the wizards here would be most appreciated. __________________ Thank you for calling the Abyss. If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare. If my post is in bold and this colour, it's a Moderator Request.