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Pod2 · 11-07-2006, 18:13

After one no-show and several weeks wait, an engineer finally turned up yesterday to replace my analog tv box. That went ok and he said the tv will start working automatically within 24 hours. Fair enough.

Well, it's still not working. Only the three shopping/advert channels are on and the remote doesn't work.

Phoned ntl who said there was no box registered to my account which was why it's not working. I was then asked for the serial number on the box.
The only number on it is nothing like the number format they were expecting.
I was then told that this would need to go to the 2nd level(?) and it would automatically work in 2 days time.

So, to try and help speed this up, I'd like to email photo's of the box to ntl to prove I'm not missing anything obvious.

Can anyone give me an email address that will work please?

11-07-2006, 18:13	#92
Pod2 Inactive Join Date: Jul 2006 Posts: 0	Re: ntl complaints procedures. After one no-show and several weeks wait, an engineer finally turned up yesterday to replace my analog tv box. That went ok and he said the tv will start working automatically within 24 hours. Fair enough. Well, it's still not working. Only the three shopping/advert channels are on and the remote doesn't work. Phoned ntl who said there was no box registered to my account which was why it's not working. I was then asked for the serial number on the box. The only number on it is nothing like the number format they were expecting. I was then told that this would need to go to the 2nd level(?) and it would automatically work in 2 days time. So, to try and help speed this up, I'd like to email photo's of the box to ntl to prove I'm not missing anything obvious. Can anyone give me an email address that will work please?