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Paul Selden · 11-07-2006, 15:44

Hi

I got onto 10 meg when it first became available with ntl, and was fine then, but over the last few weeks it has been effectively a 4 meg service. At first I assumed it was the odd drop-off but checking several times a day each day I realised it was consistent. It has never got beyond 3.5-ish Mbps download speed. I have tried absolutely everything. Different computers, with/without airport, spent hours on the phone to India trying all kinds of things. Downgrading to 1 meg showed that the testing method (they suggested a site called internetfrog.com) at least worked. An engineer came out and agreed that everything was working fine except the speed. Another came out today and we tested the speed using the laptop at the street cabinet: max speed was 3 Mbps download. So ntl is charging for 10 meg but only supplying a 4 meg service and they appear to be unable to test the speed themselves or be able to do anything about it. I am considering downgrading to the 4 meg service which is all that I am currently receiving and saving the cost.

Paul
(Mac PowerBook, cable modem, in London)

11-07-2006, 15:44	#8
Paul Selden Inactive Join Date: Jun 2006 Location: London Services: ntl cable modem 10 Mb (supposedly) Posts: 1	Re: slow 10 meg Hi I got onto 10 meg when it first became available with ntl, and was fine then, but over the last few weeks it has been effectively a 4 meg service. At first I assumed it was the odd drop-off but checking several times a day each day I realised it was consistent. It has never got beyond 3.5-ish Mbps download speed. I have tried absolutely everything. Different computers, with/without airport, spent hours on the phone to India trying all kinds of things. Downgrading to 1 meg showed that the testing method (they suggested a site called internetfrog.com) at least worked. An engineer came out and agreed that everything was working fine except the speed. Another came out today and we tested the speed using the laptop at the street cabinet: max speed was 3 Mbps download. So ntl is charging for 10 meg but only supplying a 4 meg service and they appear to be unable to test the speed themselves or be able to do anything about it. I am considering downgrading to the 4 meg service which is all that I am currently receiving and saving the cost. Paul (Mac PowerBook, cable modem, in London)