Cable Forum - View Single Post

chris22 · 10-07-2006, 18:17

Hi Don't know whether this is the right place to air my problem or not, but hope some one can point me in the right direction. I have been having a problem with my broadband connection for quite some time, maybe over a year! They kept on telling me that the problem was with my computer. I tried all sorts to sort out the problem, like looking for problems, bugs, viruses and the like until eventually wiping clean my computer to start again but that still didn't fix the problem. So eventually went out and bought a new laptop. And yes STILL had the problem. Last week after telling them about the new laptop they said that the problem was at there end and sent out an engineer who changed the modem and solved the problem strait away. I was told I could be reimbursed but after spending 2 hours on the phone again was told the best they could do was offer me 6 months half price broadband. is this really all I can get or is there another road I can go down to solve this problem????? Thanks in advance Chris.

10-07-2006, 18:17	#89
chris22 Inactive Join Date: Jul 2006 Posts: 0	Re: ntl complaints procedures. Hi Don't know whether this is the right place to air my problem or not, but hope some one can point me in the right direction. I have been having a problem with my broadband connection for quite some time, maybe over a year! They kept on telling me that the problem was with my computer. I tried all sorts to sort out the problem, like looking for problems, bugs, viruses and the like until eventually wiping clean my computer to start again but that still didn't fix the problem. So eventually went out and bought a new laptop. And yes STILL had the problem. Last week after telling them about the new laptop they said that the problem was at there end and sent out an engineer who changed the modem and solved the problem strait away. I was told I could be reimbursed but after spending 2 hours on the phone again was told the best they could do was offer me 6 months half price broadband. is this really all I can get or is there another road I can go down to solve this problem????? Thanks in advance Chris.