Quote:
|
Originally Posted by Florence
Many already get 10mb for £17.99 because they phone in and pretend they are cancelling.  |
Isn't like ntl are obliged to give discounts they choose to.
A lot of people actually just comment on the alternatives or ask for better deals and ntl happily hand them over without any need to cancel.
Blame ntl not
most of the people who are phoning in. Your masochistic need to give ntl more money than you have to for a service you are constantly complaining about is really your prerogative.
If ntl were to grow some testicles and work on making their customers more profitable rather than obsessing with how many customers they have and how much triple play they can sell, even if they are selling the triple play for a tenner a month, and perhaps even stop firing people and outsourcing to cut costs to pay for these stupid deals they'd be better off. Charging £25 / month indefinitely for services which are at full price £60 or so is crazy, and shows either that the £60 is an absolute rip off or that they are killing themselves with the discounting.
I'll take door number 2 there as cable just can't be done on the cheap however hard you try. You can save by outsourcing the entire business but that copper and fibre still needs to be maintained and that costs. (Or would if ntl were actually maintaining their network rather than purely fixing faults as cheaply as possible). One wonders how many discounts have to be offered because someone upstairs demanded a cutting of costs, so services are in some areas crap and people phone in to complain and month on month just get blagged and discounted. Nice false economy there, save money, give the money straight back away.
Last I checked all businesses are based around generating profit, not generating revenue. The way ntl are going they'll have no full price payers left from having to discount intensively to keep up with the competition and to compensate for the laughable customer 'service' from India, and be making 1p profit on 5 billion revenue.
