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Originally Posted by Paul
Have you tried deleting the account in Outlook Express and then re-creating it?
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Sarah, Just spotted a flaw and a possible cause of the problem.
The user name example above shows 'sarahs.mum@ntlworld.com' - however, while that is the email address, NTL's servers use user names with only the first part of the email address. In this example the username would be just 'sarahs.mum'. And the command would be
user sarahs.mum - I have just tried with my acct and confirmed that user
my.acct@ntlworld.com gives the bad user/pass error!
Please retry the telnet commands again using the short username and if that works check the Outlook account settings.