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				When exactly do you enter the 12 month contract?
			 
			 
			
		
		
		
			
			When does it actually commence? 
 
When you commit to buy - when your installation is confirmed - when services are active / installation date  - when you sign the DD mandate? 
 
Installation hasn't happened yet and nothings been signed but installation date has been confirmed.
		 
		
		
		
		
		
		
		
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