I have an issue with ntl. It has been ongoing since 18th May 2006.
I used to pay for my dial-up by continuous credit card authorisation.
When I received my Visa statement in May, I noticed that the ntl charge was missing.I immediately went to the ntlworld website, then to Help & Support, then to Dial-up payment, then to Your ntl account where details are added, then clicking next produces an error page..........
WSDLReader in dobBLBilling.clsBLPaymentMethod ValidCreditCardSecureerror '800a0005'
WSDLReader:XML Parser failed at linenumber 0, lineposition 0, reason is: A security problem occurred. HRESULT=0x1: Incorrect function. - WSDLReader:Loading of the WSDL file failed HRESULT=0x80070057: The parameter is incorrect. - Client:One of the parameters supplied is invalid. HRESULT=0x80070057: The parameter is incorrect. /scripts/payment/authorise_payment_method.asp, line 130
I have tried with e-mail to ntl and have two ntl jobs outstanding on this error.
I have completed two customer surveys the ntl sent me stating that I am dissatisfied with their service. On one occasion I have received a letter form customer concern, to which I replied again stating that I was unhappy, outling the problem. The latest missive from ntl was from Credit control, when I dialled the 0800 number the lady said that she could not help me, but transferred me to faults, where I heard a message regarding Broadband and a number to dial , I was then cut off - talk about customer service!!
The error is printed above, anyone able to say how long it should take to fix?
My estimate is about 15 minutes